Questions? We've Got Answers.

Everything you need to know about anonymous chatting, from "How does this work?" to "Is my data really safe?" We believe in radical transparency—so ask away.

The Basics (Start Here)

What exactly is Bubbles, and why should I care?

Bubbles is anonymous chat that actually works. You get matched with a random person somewhere in the world, and you can have any conversation you want—from deep philosophical debates to silly memes to honest talks about what you're going through.

Why should you care? Because it turns out strangers are sometimes easier to talk to than friends. No judgment from people who know you. No performance for an Instagram audience. Just two people being honest for as long as the conversation lasts.

Think of it as the antidote to curated social media—real conversation with real people, minus the baggage.

How does the matching work? Will I get stuck with someone boring?

Here's how it works:

  1. You tap "Start Floating" and our system looks for someone else who's also searching
  2. You're matched in seconds (usually 1-5 seconds, depending on how many people are online)
  3. Start chatting immediately - no profiles to browse, no swiping, just conversation
  4. Done? Just disconnect. Find a new person instantly.

If someone's boring (or worse), you can leave anytime. No guilt, no explanation needed. That's the beauty of anonymity—you control your experience completely.

Do I need an account? I'm so tired of signing up for things.

Nope. Zero accounts. Zero sign-ups. Zero emails we'll spam you with later.

Open the app or website. Start chatting. That's it.

We're not collecting your data to sell it. We're not building a user profile to monetize. We're just facilitating conversations. The less we know about you, the better.

Is this really free? What's the catch?

It's really free. All the core features—unlimited chatting, matching, everything that matters—costs nothing.

The "catch" (if you can call it that): we believe in the product enough to build it without nickel-and-diming users. If we add premium features later, they'll be extras, not necessities. The core experience will always be free.

Why? Because we remember what the early internet felt like—when connection was the point, not profit.

Safety & Moderation (The Important Stuff)

Okay, let's be real—how do you keep this from turning into a cesspool?

Fair question. Anonymous spaces can go sideways fast without active moderation. Here's what we do:

AI Content Moderation:
Every message gets screened in real-time by AI trained to detect harassment, hate speech, explicit content without consent, and threats. Problematic content gets flagged before it reaches you.

Consent-Based Sexual Content:
If the AI detects sexual content, both users get a consent prompt. If either person declines, that type of content is blocked for the entire conversation. No ambiguity, no "I thought you were okay with it."

User Reporting:
One tap to report anyone who violates guidelines. Reports are reviewed fast, and repeat offenders are permanently banned.

Pattern Detection:
Our system identifies bad actors by behavior patterns—rapid-fire spam, copy-paste messages, attempts to collect personal info. These users get removed automatically.

Bottom line: We can't eliminate every troll, but we make it hard for them to stick around.

What if someone makes me uncomfortable? Can I leave mid-conversation?

Yes. Instantly. No explanation needed.

If someone says something that makes you uncomfortable, you have three options:

  1. Just disconnect - Leave immediately, find a new match
  2. Report and disconnect - Flag them so we can review
  3. Block and report - They can never match with you again

Here's what we want you to understand: You owe strangers nothing. Not your time, not your emotional labor, not a polite exit. If the vibe is off, leave. That's not rude—that's protecting your peace.

Can someone find out who I am? Like, really truly identify me?

Not through Bubbles, no. Here's why:

  • We don't collect identifying information - No names, emails, phone numbers, nothing tied to your real identity
  • No chat history saved - Once you disconnect, that conversation is gone. Permanently. We don't keep transcripts.
  • No user profiles - There's no account to stalk, no post history to browse, no way to find someone again
  • No IP address exposure - We don't show your location or connection details to other users

Important caveat: We can't stop you from doxxing yourself. If you tell someone your full name, your city, your workplace—that's on you. The platform protects your anonymity; you have to protect it too.

What content is actually banned? Where's the line?

We ban content that harms people. Pretty simple. Specifically:

  • Sexual content without mutual consent - Consent prompts exist for a reason
  • Hate speech or discrimination - Race, religion, gender, sexuality, disability—not here
  • Threats or violence - Obvious
  • Harassment or targeted abuse - Don't be a stalker
  • Spam or advertising - This isn't your marketing platform
  • Sharing others' personal info (doxxing) - Instant ban
  • Illegal content - We report serious crimes to authorities
  • Encouraging self-harm or suicide - We'll connect you with crisis resources instead

Everything else? Fair game. Debate politics. Question religion. Share your weird conspiracy theories. Argue about pineapple on pizza. We're not here to police opinions, only behavior.

Privacy & Your Data (What We Know, What We Don't)

Seriously, what data do you actually collect? Give me the real answer.

Here's the complete list:

What We Collect:

  • Anonymous device identifier - So the app works, and to prevent ban evasion (if you get banned, your device is banned)
  • Basic usage stats - How long people chat, when the app crashes, what features get used (helps us improve things)
  • Reported content - When you report someone, we temporarily store that conversation excerpt to review it

What We Absolutely Do NOT Collect:

  • Your name
  • Your email or phone number
  • Your location (GPS coordinates, IP address location, nothing)
  • Your contacts
  • Your photos
  • Your search history
  • Your conversations (they're deleted when you disconnect)
  • Anything from your clipboard
  • Any personal information whatsoever

We're not Facebook. We're not building a data profile on you to sell to advertisers. We genuinely don't want to know who you are.

Are my messages encrypted? Can you read my conversations?

Yes, messages are encrypted in transit (TLS encryption—same as online banking).

Can we technically read them? While they're happening, theoretically yes—because moderation AI needs to scan for harmful content. But:

  1. No humans read your chats unless you report someone (then a moderator reviews only the reported content)
  2. Messages are deleted immediately when you disconnect—they're not stored on our servers
  3. No transcripts, no archives, no logs - When it's gone, it's gone

We know this is a trust issue. We're balancing safety (needing to moderate harmful content) with privacy (not storing your conversations). If that trade-off doesn't work for you, we get it.

Do you sell my data? Be honest.

No. We don't sell data. Period.

We don't sell to advertisers. We don't sell to data brokers. We don't sell to "partners" (which is usually code for "companies that pay us").

Why not? Because:

  1. We don't have data worth selling - We deliberately collect almost nothing
  2. It would destroy trust - The whole point is anonymity. Selling data breaks that promise.
  3. It's gross - We remember when the internet wasn't a surveillance capitalism hellscape

If we can't build a sustainable business without exploiting users, we don't deserve to exist.

How long do you keep my data? Can I delete everything?

Here's the breakdown:

  • Chat messages: Deleted instantly when you disconnect. Not "archived and deleted later"—gone immediately.
  • Reported content: Kept for 30 days while we review, then deleted permanently
  • Usage statistics: Anonymized and aggregated (can't be traced back to you)
  • Device bans: If you get banned, that device ID is permanently blocked (the only exception to our minimal data policy—we need it to keep bad actors out)

Want to delete everything? Uninstall the app. Seriously, that's it. We don't have an "account" to delete because we never created one.

Technical Stuff (For the Curious)

Why can't I find a match? Is anyone even using this?

If you're stuck waiting for a match, here are the usual suspects:

  • Time of day matters - Midnight in your timezone might be dead hours. Try evenings (8pm-11pm local time tends to be busiest)
  • Internet connection - WiFi works better than mobile data. If your connection is slow, the app might timeout before finding someone.
  • Server issues - Rare, but if our servers are down, you'll get an error message
  • You've been banned - If you violated guidelines, your device is blocked. Make better choices.

If none of that applies, try closing and reopening the app. Sometimes connections get stuck.

What if I get randomly disconnected mid-conversation?

Random disconnects happen for a few reasons:

  • They left - Most common. They got bored, something came up, or you said something they didn't like. It happens.
  • Connection dropped - WiFi cut out, they lost signal, app crashed. Technology isn't perfect.
  • Content was moderated - If AI flagged something severe, the chat might auto-disconnect

Here's the thing: you'll probably never know which it was, and that's okay. Part of anonymous chat is accepting that people come and go without explanation. Just find another match.

Can I use Bubbles on multiple devices?

Yes, but you can't sync conversations (because we don't save them).

Each device is independent. You can chat on your phone, then switch to your laptop, but they're separate instances. No shared history, no way to "pick up where you left off."

That's by design. Anonymity requires ephemerality.

Why is the app slow sometimes?

Slowness usually means:

  • Your internet is slow - Messages can't send faster than your connection allows
  • Server load - If thousands of people are chatting simultaneously, things might lag (we're working on scaling)
  • Device storage is full - Phones run slow when storage is maxed out
  • Old app version - Update to the latest version for performance improvements

The Hard Questions (We're Not Dodging)

Isn't anonymous chat just a magnet for creeps?

Yes and no.

Yes, anonymity removes accountability, which some people exploit. That's why we have AI moderation, consent systems, reporting tools, and instant blocking.

But here's the thing: anonymity also enables vulnerability. It lets people discuss mental health struggles, question their sexuality, explore philosophical ideas, or just be weird without fear of judgment from people who know them.

The internet loves to focus on the worst-case scenarios. But thousands of meaningful, respectful conversations happen on Bubbles every day. You just don't hear about them because "Two strangers had a nice chat about existentialism" isn't a viral headline.

We can't eliminate every bad actor. We can make it hard for them to thrive. And we can create a space where good conversations outnumber bad ones by orders of magnitude.

What if I see something illegal or really disturbing?

Report it immediately. We're legally required to report certain content (child exploitation, credible threats, terrorism) to authorities, and we will.

If you see content that makes you feel unsafe or depicts something illegal:

  1. Screenshot if you can (without compromising your safety)
  2. Report through the app - mark it as "serious/illegal content"
  3. Disconnect immediately - protect yourself first

We take this seriously. Reports flagged as "serious" get reviewed within hours, not days.

Can Bubbles be used for therapy or crisis support?

No. Absolutely not.

Bubbles is not a substitute for professional mental health support. The people you talk to are random strangers, not trained counselors. They might be kind, they might listen, but they're not equipped to handle crises.

If you're in crisis:

  • US: Call 988 (Suicide & Crisis Lifeline)
  • UK: Call 116 123 (Samaritans)
  • Worldwide: Visit findahelpline.com for crisis lines in your country

Bubbles can help with loneliness, boredom, or wanting to talk through ideas. But if you're genuinely struggling, please reach out to trained professionals who can actually help.

Still Have Questions?

We believe in radical transparency. If something about Bubbles confuses you, concerns you, or just makes you curious—ask.

  • Email us: support@bubbles-chat.com
  • We respond: Usually within 24-48 hours
  • Be specific: The more detail you give us, the better we can help

We're building this platform for people who value authentic connection over performative social media. Your feedback makes Bubbles better. Keep the questions coming.

Ready to see what anonymous conversation feels like? Start floating →